recwired+
CUSTOMER SUCCESS PLAN
SENIOR CONSULTANT PROGRAM
Onboarding
HIGH LEVEL INTRODUCTION
Call with Dom and Julia
To cover team onboarding, training program adoption and embedding customer success plan
1
2
Onboarding
GROWTH
Call with Andy
Choose and bring an internal representative
(manager) to aid with program adoption.
(manager) to aid with program adoption.
FOUNDER
Call with Charlotte
Choose and bring an internal representative (manager) to aid with program adoption.
Video Training
ONGOING
Each week recruiters will log on the platform to watch video lessons according to the coaching sessions and complete assessments.
3
4
Communications
WEEKLY
Recruiters receive pre and post session emails, materials, platform notifications, and reminders.
The Coaching
LIVE
Choose between LIVE or AS LIVE streamed coaching sessions with Dan Alexander. Sessions are monthly-themed on topics like BD, Advanced headhunting & Growth mindset, each spread over 4 weeks.
5
6
Attendance reports
WEEKLY
Only for GROWTH
You and your team manager will receive weekly reports on individual recruiter stats: sessions attended and platform assessments completed.
1:1 with Dan
WEEK 4
Check-in discussion with the trainer Dan Alexander for feedback on training content.
7
8
Team manager support
RESOURCE
After the meeting with Dan, your team manager will be provided with the full learning plan. They will be emailed weekly with what was covered, and use this resource to deepen the learnings.
1:1 with Charlotte
WEEK 11
Check-in discussion with co-founder Charlotte Doherty for feedback and analysis on usage reports.
9
10
Continuous development
ONGOING
The RecWired+ team performs a monthly review on the topics recruiters and founders are most interested in developing. We then iterate and create new resources & training modules that address challenges to support your growth.
1
Onboarding
HIGH LEVEL INTRODUCTION
Call with Dom and Julia
To cover team onboarding, training program adoption and embedding customer success plan
2
Onboarding
GROWTH
Call with Andy
Choose and bring an internal representative
(manager) to aid with program adoption.
(manager) to aid with program adoption.
FOUNDER
Call with Charlotte
Choose and bring an internal representative (manager) to aid with program adoption.
3
Video Training
ONGOING
Each week recruiters will log on the platform to watch video lessons according to the coaching sessions and complete assessments.
4
Communicationds
WEEKLY
Recruiters receive pre and post session emails, materials, platform notifications, and reminders.
5
The Coaching
LIVE
Choose between LIVE or AS LIVE streamed coaching sessions with Dan Alexander. Sessions are monthly-themed on topics like BD, Advanced headhunting & Growth mindset, each spread over 4 weeks.
6
Attendance reports
WEEKLY
Only for GROWTH
You and your team manager will receive weekly reports on individual recruiter stats: sessions attended and platform assessments completed.
7
1:1 with Dan
WEEK 4
Check-in discussion with the trainer Dan Alexander for feedback on training content.
8
Team manager support
RESOURCE
After the meeting with Dan, your team manager will be provided with the full learning plan. They will be emailed weekly with what was covered, and use this resource to deepen the learnings.
9
1:1 with Charlotte
WEEK 11
Check-in discussion with co-founder Charlotte Doherty for feedback and analysis on usage reports.
10
Continuous development
ONGOING
The RecWired+ team performs a monthly review on the topics recruiters and founders are most interested in developing. We then iterate and create new resources & training modules that address challenges to support your growth.